Privacy Policy
1. Who We Are
A Star Green Energy Limited (trading as Astar) is a company incorporated under the Companies Act, 2013, with its registered office at Main Road, E15, Khari Kalan, Tikawali, Sector 89, Faridabad, Haryana 121002, India.
We manufacture and distribute electric vehicles, batteries, chargers, and EV spare parts across India. For any privacy-related queries, contact us at info@astarelectricvehicles.com.
2. Information We Collect
We collect personal information only when you voluntarily provide it through our website forms. The types of information we may collect include:
- Contact form: name, email address, phone number, and message.
- Dealer / Distributor application form: name, business name, city, state, phone number, and email address.
- Product enquiry form: name, phone number, email address, and the product you are interested in.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and usage data. This information is used solely to analyse website traffic and improve the functionality of our site.
We do not collect payment card details or any sensitive personal data. All payment processing, when applicable, is handled through secure third-party gateways.
3. How We Use Your Information
We use the information you provide solely for the following purposes:
- To respond to your contact or product enquiry.
- To process and evaluate your dealership / distributorship application.
- To provide directions and locate the nearest Astar dealer.
- To analyse website traffic and improve the content and functionality of our website.
- To prevent fraud and ensure the security of our website.
We do not use your information for automated profiling, remarketing campaigns, or any purpose other than those listed above.
4. How We Store Your Information
Information submitted through our website forms is stored securely in a database hosted on our cPanel server. Access to this database is restricted to authorised personnel only. We retain your data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable law.
If you wish to have your data deleted, please write to us at info@astarelectricvehicles.com and we will remove it within 30 working days.
5. Sharing of Information
We do not sell, rent, or trade your personal information to any third party. Your data may only be shared in the following limited circumstances:
- With authorised dealers — if you submit a product enquiry, your contact information may be shared with the relevant Astar dealer in your area to follow up with you.
- As required by law — if we are required to disclose information by a court order or government authority.
6. Cookies
Our website may use basic session cookies to maintain your browsing session and to remember your preferences. We do not use cookies for tracking, advertising, or analytics beyond standard web server logs.
You can disable cookies in your browser settings at any time. Disabling cookies will not affect your ability to browse the website or submit enquiries.
7. Third-Party Services
Our website uses the following third-party services:
- Google Maps— used on our Contact page to display our office location. Google's Privacy Policy applies to their services.
- Google reCAPTCHA— used on forms to prevent spam. Google's privacy policy applies to reCAPTCHA usage.
- WhatsApp / Meta— the WhatsApp button on our website opens a WhatsApp chat. Meta's privacy policy applies once you leave our website.
We are not responsible for the privacy practices of these third-party platforms.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, email us at info@astarelectricvehicles.com.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our website, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@astarelectricvehicles.com
- Phone: +91 8826657533
- Address: Main Road, E15, Khari Kalan, Tikawali, Sector 89, Faridabad, Haryana 121002, India