Terms & Conditions
1. About Us
This website is operated by A Star Green Energy Limited (trading as Astar), a company incorporated under the Companies Act, 2013. Our registered office is at Main Road, E15, Khari Kalan, Tikawali, Sector 89, Faridabad, Haryana 121002, India.
References to “Astar”, “we”, “us”, or “our” in these terms refer to A Star Green Energy Limited.
2. Use of This Website
You agree to use this website only for lawful purposes and in a manner that does not:
- Infringe the rights of any third party.
- Transmit any unsolicited or unauthorised advertising or promotional material.
- Attempt to gain unauthorised access to any part of the website or its servers.
- Introduce viruses, trojans, worms, or other malicious or harmful material.
- Scrape, copy, or reproduce any content from this website without our written consent.
We reserve the right to restrict or terminate access to this website at any time, without notice, for any conduct we consider to be in violation of these terms.
3. Products and Services
Astar manufactures and distributes electric vehicles, batteries, chargers, and EV spare parts across India. Our products are available exclusively through our authorised dealer and distributor network. This website provides product information and serves as a channel for B2B enquiries only.
All product specifications, images, and descriptions on this website are for informational purposes only. We reserve the right to change, discontinue, or modify any product or specification without prior notice. Actual product colour and appearance may vary slightly from images shown on this website due to photographic lighting, screen display settings, or manufacturing batches.
Pricing is not published on this website. For pricing and availability, please contact your nearest authorised Astar dealer or reach out to us directly.
4. Dealership / Distributorship & Distributor Applications
Submitting a dealership / distributorship application through this website does not constitute a binding agreement or guarantee of appointment as an Astar dealer or distributor. All applications are subject to evaluation and approval by Astar at our sole discretion.
If your application is approved, a separate dealership or distribution agreement will be executed, and the terms of that agreement will govern the business relationship.
5. Enquiries and Communications
When you submit an enquiry through any form on this website, you consent to being contacted by Astar or an authorised Astar dealer via phone, email, or WhatsApp in response to your enquiry.
We aim to respond to all enquiries within 2 business days. However, we do not guarantee a specific response time and are not liable for any loss arising from delayed responses.
6. Intellectual Property
All content on this website — including text, images, logos, graphics, videos, product names, and the Astar brand — is the property of A Star Green Energy Limited or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, or use any content from this website for commercial purposes without our prior written permission. Personal, non-commercial use is permitted provided you retain all copyright and ownership notices.
7. Disclaimers
This website and its content are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied, including but not limited to accuracy, completeness, or fitness for a particular purpose.
While we make every effort to keep the information on this website up to date, we do not guarantee that all information is current, accurate, or free from errors. Product availability, pricing, and specifications may vary and are subject to change.
This website may contain links to third-party websites. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of those websites.
8. EV Battery Disclaimer
Battery performance in all Astar products — including lithium and lead-acid batteries — varies depending on usage patterns, maintenance practices, charging habits, and ambient temperature. The range and capacity figures stated for any product represent ideal conditions and may differ in real-world use.
To maintain battery health and warranty coverage:
- Always use the charger supplied with the product or an Astar-approved charger.
- Avoid deep discharge — do not allow the battery to fully drain on a regular basis.
- Do not expose the battery to extreme heat, water, or physical impact.
- Do not attempt to open, modify, or repair the battery yourself or through an unauthorised technician.
Warranty on batteries and chargers is void if the product has been tampered with, physically damaged, used with incompatible equipment, or subjected to conditions outside normal operating parameters.
9. Limitation of Liability
To the fullest extent permitted by applicable law, A Star Green Energy Limited shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of or inability to use this website or the information contained herein.
This includes, but is not limited to, loss of data, loss of revenue, or any business interruption, even if we have been advised of the possibility of such damages.
10. Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. Please review our Privacy Policy to understand how we collect and use your information.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of this website shall be subject to the exclusive jurisdiction of the courts in Faridabad, Haryana, India.
12. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated “last updated” date. Continued use of this website after any changes constitutes your acceptance of the revised terms.
Contact Us
If you have any questions about these Terms & Conditions, please contact us:
- Email: info@astarelectricvehicles.com
- Phone: +91 8826657533
- Address: Main Road, E15, Khari Kalan, Tikawali, Sector 89, Faridabad, Haryana 121002, India