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Return & Refund Policy

Last updated: May 2026

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All Astar products are sold through our authorised dealer and distributor network. Returns and refunds are handled at the dealer level in accordance with the terms below. Please retain your purchase invoice — it is required for any return or warranty claim.

1. Scope of This Policy

This policy applies to all Astar products — electric scooters, electric rickshaws, lithium batteries, lead-acid batteries, EV chargers, and EV spare parts — sold through authorised Astar dealers and distributors across India.

Astar does not currently operate a direct-to-consumer online store. All purchases are made through our dealer / distributor network, and return or refund requests must be raised with the dealer from whom the product was purchased.

2. Return Eligibility

A product is eligible for return only if:

  • It has a manufacturing defect identified within 7 days of the date of purchase.
  • It was delivered in a damaged condition due to a transit or packaging fault.
  • The product delivered does not match what was invoiced (wrong model, wrong variant).

The return request must be raised within 7 days of the purchase date. Requests raised after this window will not be eligible for return and will instead be handled under the applicable product warranty.

3. Non-Returnable Items

The following are not eligible for return:

  • Products with damage caused by misuse, accident, or negligence.
  • Products that have been modified, tampered with, or repaired by an unauthorised party.
  • Products where the serial number or warranty label has been removed or altered.
  • Consumable parts such as tyres, brake pads, and bulbs, once used.
  • Products returned without the original invoice and original packaging.
  • Batteries that have been charged, discharged, or used after delivery.

4. How to Initiate a Return

To initiate a return, follow these steps:

  • Contact the authorised Astar dealer from whom you purchased the product within 7 days of purchase.
  • Provide your purchase invoice, a description of the defect or issue, and photographs if applicable.
  • The dealer will inspect the product and, if the return is approved, arrange for collection or ask you to bring the product to the dealership.
  • If you are unable to resolve the issue with your dealer, contact us directly at info@astarelectricvehicles.com with your invoice number and dealer details.
Products must be returned in their original condition and packaging. Any product that shows signs of use beyond what is necessary to identify the defect may be refused.

5. Refunds

Once a returned product has been inspected and approved by the dealer and Astar, a refund will be processed. Refunds are issued using the same payment method used for the original purchase.

  • Cash purchases: refunded in cash at the dealership.
  • Bank transfer / UPI: refunded to the original account within 7–14 working days of approval.
  • Financed purchases: if the purchase was made through a loan or EMI, the refund process will depend on the financing institution's terms.

Shipping, registration, and documentation charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.

6. Warranty Claims

If a defect is identified after the 7-day return window, it will be handled under the applicable product warranty. Warranty terms vary by product category and are provided with your purchase documentation.

Warranty claims are serviced at your nearest authorised Astar dealer. Genuine Astar spare parts and service support are available at 1000+ dealer / distributor locations across India.

Warranty does not cover damage from accidents, improper use, unauthorised modifications, or normal wear and tear.

Batteries and chargers: warranty is valid only when the product is used with the supplied or Astar-approved charger and under normal operating conditions. Deep discharge, exposure to water or extreme heat, physical damage, removal of the warranty seal, or repairs by an unauthorised technician will void the battery warranty.

7. Cancellations

Orders or bookings placed with an authorised dealer may be cancelled before the product is invoiced and dispatched, subject to the dealer's own booking and advance payment terms.

Once a product has been invoiced and delivery has commenced, cancellation is not possible and the standard return policy applies.

8. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “last updated” date. The policy in effect at the time of your purchase will apply to that transaction.

Contact Us

For any return or refund queries that cannot be resolved with your dealer, please contact us directly:

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